Steven Foulkes
Service Desk Manager @Boston Red Sox
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WORK HISTORY
Service Desk Manager @Boston Red Sox
Boston, MA, US
EDUCATION
University of Southern Queensland
Master of Business Admninistration, Business Administration and Management, General
University of Southern Queensland
Graduate Certificate Businsess Administration, Business Administration and Management, General
ABOUT STEVEN FOULKES
I’m a results-oriented technology leader with a demonstrated history of driving strategic initiatives and fostering high-performing teams. With a strong background in IT service management and project delivery, I excel in guiding organizations through complex technological landscapes while ensuring alignment with business objectives. Key Skills & Expertise: Strategic Planning: Expertise in developing and executing technology roadmaps to align with organizational goals and drive innovation. Team Leadership: Proven track record of building and motivating diverse teams to achieve outstanding results. IT Service Management: Skilled in implementing and optimizing ITSM frameworks to enhance service delivery and customer satisfaction. Project Management: Proficient in leading medium to large-scale projects, ensuring on-time and on-budget delivery. Process Automation: Experience in driving efficiency through automation initiatives, resulting in increased productivity and cost savings. Risk Management: Strong ability to identify and mitigate risks, ensuring business continuity and resilience. Communication: Effective communicator with a talent for building strong relationships and fostering collaboration across departments.
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