Steven Forder
Customer Success & Services Leader | CX Strategy & AI Automation | Ops Optimization Expert | Team Builder & Calm in Chaos
- Role
- Senior Manager, Bcs Sam Americas East at Pure Storage
- Location
- North Grafton, MA, US
- LinkedIn followers
- 500 followers
About Steven Forder
A strategic operator and transformation leader with a global mindset and a passion for…
Experience
Senior Manager, Bcs Sam Americas East
Jun 2025 — Present · MA, US
Leading a high-performing team of Strategic Account Managers (SAMs) across the Americas East region, focused on delivering premium, white-glove support to our most critical customers.Driving customer engagement strategies that ensure value realization, retention, and expansion within the Business Critical Services (BCS) portfolio.Partnering cross-functionally with Sales, Engineering, and Product to enhance customer outcomes and align on long-term success planning.Advocating for customer experience excellence while operationalizing team performance metrics and process improvements.Empowering the team through coaching, enablement, and continuous development aligned to Pure’s culture of innovation and impact.Contributing to Pure\'s broader Customer Success strategy, leveraging data and insights to optimize service delivery and customer health.
Education
Manukau Institute of Technology
Certificate Business Computing
Auckland University of Technology
Applied Science
Edgewater College
University Entrance
Skills
- Customer Relations
- Team Management
- IT Service Management
- Service Improvement
- Operations Management
- Problem Management
- Service Delivery
- Incident Management
- Troubleshooting
- Account Management
- Service Desk
- Service Management
- Vendor Management
- Customer Service
- Managed Services
- Itil
- Storage
- Data Center
- Virtualization
- Cloud Computing
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