Steven Florio

Project Coordinator & Brand Ambassador @Pella Of New England

Rochester/Bedford, NH, US

As project coordinator assigned to a specific segment of business, either Retail Sales or Trade Sales. This role is primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and installation of customer orders in a timely manner. Is responsible for ensuring that each detail in the customer’s order is addressed by managing orders from the point of contract through final resolution, which may include post installation and/or service issues. Works closely with sales teams, order fulfillment team and 3rd party providers to achieve and provide excellent customer satisfaction. Responsible for accounts receivables, processing invoices, payments to contracted installers/vendors and any discrepancies. High level of attention to detail, knowledge of construction basics and customer satisfaction results oriented.

Johnson & Wales University

Associate's degree

Cranston High School East

Business Administration and Management, General