Steven Elliott

Associate Director @Concentrix

Glasgow, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2024 — Present

Associate Director @Concentrix

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Glasgow, GB

SKILLS

Stakeholder ManagementTeam LeadershipCustomer SatisfactionGeneral InsuranceNew Business DevelopmentLeadershipCoachingManagementBrokersCustomer RetentionCustomer ServiceBusiness PlanningOperations ManagementInsuranceConflict ResolutionAccount ManagementChange ManagementNegotiationRisk ManagementTeam ManagementBusiness StrategyBusiness DevelopmentCall CentersIssues ResolutionEmployee EngagementLife InsuranceSales ProcessBusiness AnalysisSales ManagementCustomer ExperienceCustomer RelationsRelationship ManagementSalesOutsourcingPerformance ManagementFinancial ServicesCrm

ABOUT STEVEN ELLIOTT

An accomplished leader in Operational Learning with over 20 years of experience in the Contact Centre Industry and BPO space. Known for a collaborative approach and possessing the ability to build strong relationships with stakeholders at all levels of an organization. A skilled communicator and has a talent for motivating and inspiring his function to multiple award winning success operating in multiple locations.Known for his ability to build high-performing teams and his commitment to developing talent within his organization. He has a deep understanding of the Contact Centre Industry, particularly in the BPO space, and he has helped his clients to achieve significant improvements in operational performance and customer satisfaction through his innovative learning solutions.

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Steven Elliott — Associate Director at Concentrix in Glasgow, GB | Unifers