Steven Downes

About Steven Downes

Innovative, self-directed and accomplished Multi-Unit Manager with 15+ years of (single/multi-unit) leadership experience and proven success leading a diverse workforce. Highly motivated leader committed to building a positive culture through relationship building, talent development, purposeful communication, strategic planning and insightful financial management. Strong aptitude to connect with individuals across all levels, foster impactful relationships, motivate, inspire and empower teams to facilitate a rewarding and successful work environment in alignment with strategic objectives and priorities. Core Competencies: · Strong Business/Financial Acumen · Customer Centric · P&L Management · Market Intelligence & Community Engagement · Project Management · Quality Sourcing · Productivity Optimization & Process Improvement · Transparent Communicator · Forecasting/Budgeting · Training & Talent Development · Strategic Planning · Performance Management · Teambuilding & Collaboration · Growth Initiatives · Active Listener · Values, Mission & Vision Advocate · Problem Solving · Thought Leadership · Strategic Sales & Operational Management · Strong Corporate Agility · Vendor Management

Experience

1. Territory Premium Sales Manager

   Best Buy

   Oct 2022 — Present

   The Territory Premium Manager is accountable for the financial results of our Premium Home Theater and Luxury Appliance Sales departments inside our BestBuy locations within an assigned Market of 30-40 stores and support of 75 to 100 storesIn Territory. The Territory Premium Manager also supports the consultant & design in home business. The TPM directs the execution of strategies to achieve goals, communicating progress and initiatives to the market leadership team. In collaboration with store Market Directors and general managers, the TPM provides performance management and development of Best Buy Market Managers, General Managers & C&D Managers-Analyze data to understand customer and employee trends, identify new strategies and communicate with business leaders and partners-Lead inspection points related to complex selling by utilizing reporting, leadership cascades and technology adoption-Partner with the sales support team for complex order fulfilment-Support dire-to-customer market leadership by providing targeted plans to close performance gaps-Contribute to a culture where employees and customers feel empowered, valued, safe and included-Encourage innovation and uses ideas from employees to grow the business.

Education

• University of Central Florida

  Bachelor's degree, Business Administration and Management, General

  2002 — 2006

Skills

• Time Management
• Customer Service
• Strategic Planning
• Recruiting
• Retail
• Business Planning
• Project Management
• Leadership
• Big Box
• Inventory Management
• Employee Training
• Experienced Sales Professional
• Management
• Team Building
• Team Leadership
• P&L Analysis
• Microsoft Office
• Merchandising