Steve Defrancesco

About Steve Defrancesco

I am an accomplished, highly creative and strategic design leader with passion for creating a seamless, consistent and intuitive experience for customers. Extensive experience of applied UX/UI design leadership, design-thinking and other structured innovation methodologies. Demonstrated ability to motivate and lead others in a highly collaborative and inclusive environment. Strong understanding of changing digital audiences and exceptional attention to detail, time management, problem solving and communication abilities.

Experience

1. Senior Manager User Experience

   CVS Health

   Jul 2020 — Present · Boston, MA, US

   Manage and mentor a team of UX Design Leads, Visual Designers, Content Strategists and Accessibility Designers-Collaborate with UX team members and product, business and technology partners to ensure shared understanding of business and user goals to define a unified approach across enterprise web, mobile and apps-Conceptualize, design and define breakthrough user experiences, drawing inspiration from research, user goals, and the current environment-Partner with research, optimization, and analytics teams when appropriate to inform and validate design decisions-Gain stakeholder support for designs by clearly communicating design vision and rationale-Determine opportunities for integrating AI into workflows and design.

Education

• Northeastern University

  BS, Economics and Finance

Skills

• Information Architecture
• User Experience
• Content Strategy
• Interaction Design
• Usability
• Wireframes
• Usability Testing
• User Experience Design
• User Interface Design
• User-Centered Design
• Persona
• Information Design
• User Research
• Usability Engineering
• User Scenarios
• Experience Design
• Web Design
• User Interface
• Agile Methodologies
• Management
• Wireframing