Steven Darby
Customer Research Manager @Leeds Building Society
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WORK HISTORY
Customer Research Manager @Leeds Building Society
Leeds, GB
As Leeds Building Society Customer Research Manager I am working with leading partners and agencies across the research and marketing industry to understand the needs and opinions of our customers and intermediaries whilst supporting the business owners to match these with high quality products and propositions. I am responsible for the successful support and management of the wider research team and the quality delivery of individual and long term research including; Customer Experience, Climate Sentiment Tracking, Technology Adoption, LBS Brand and Competitor Tracking, Segmentation, Customer Panel Engagement, New Product Development, Consumer Duty (product and communications) and all bespoke Quall and Quant research.
EDUCATION
University of Sunderland
History and Politics BA/BSc, 20th Century American and British Political History
SKILLS
ABOUT STEVEN DARBY
I am the Leeds Building Society Research Manager within the wider Customer Division where…
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