Steven Daniel

About Steven Daniel

I am an extremely versatile and highly sought after Information and Communications Technology professional with 13 years of experience implementing, configuring, and maintaining enterprise communications software solutions and the underlying IT technology stack. I possess a diverse technical background in computer science, networking, virtualization, and VoIP Unified Communications solutions, augmented with a strong knowledge of business operations, systems analysis and design, and the Agile software methodology. Throughout my career at Avaya I have held several positions, all of which have always required me to work with and stay abreast with the latest IT trends and other emerging technologies such as cloud and virtualization. As a Business Systems Analyst, I deployed, configured, and maintained a Systems Verification lab of over 40 servers running Avaya Aura solutions, 10 media gateways, and mix of SIP, H.323, and digital telephones for the Services R&D organization. I was also responsible for performing day-to-day maintenance operations for this environment which allowed me to stay in-tune with similar customer deployments.As a Product Serviceability Engineer I logged hundreds of \'hands-on\' hours in the Avaya Services Organization lab racking and stacking servers, installing, upgrading, and configuring operating systems, diagnosing and troubleshooting issues, and deploying and testing various Unified Communications solutions on both common server hardware (IBM, Dell, HP) and a VMware virtual data-center environment. As a Tier II Support Specialist I engaged directly with Avaya customers, field technicians, and business partners, assisting with complex VoIP implementations and advanced diagnostics, often collaborating with higher tiers of support and development teams in order to restore systems availability. Delivered additional customer value by conducting thorough root cause analysis (RCA) when necessary for extremely difficult problems.

Experience

1. Solutions Architect

   C1

   Jun 2017 — Present · Denver, CO, US

   Solutions Architect - Unified Commutations, Cloud, Virtualization, Business Systems Analysis.

Education

• Regis University

  Computer Networking: E Security, Major Computer Networking, Minor Computer Science

  2004 — 2008

Skills

• Ip Pbx
• Unified Communications
• Hardware Diagnostics
• Wireshark
• Lan-Wan
• Media Gateways
• Databases
• Snmp
• Ethernet
• Sip
• Red Hat Linux
• Operating Systems
• Cti
• Acd
• Troubleshooting
• Ip
• Systems Analysis
• Computer Networking
• Unix
• Windows Server
• Technical Support
• Voip
• Unified Messaging
• Contact Centers
• Enterprise Software
• Microsoft Sql Server
• Windows
• Isdn
• Cloud Computing
• Avaya Aura
• Network Administration
• Avaya Ip Telephony
• Switches
• Sip Trunking
• Vmware
• H.323
• Avaya Technologies
• Telecommunications
• Avaya
• Database Administration