Steven Chang
Primary Care Innovation | Crossover Health | ex One Medical Group | ex Kosmix
- Role
- Primary Care Program Director at Crossover Health
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Steven Chang
At the helm of Crossover Health\'s primary care program, my role encompasses the creation and scaling of medical group policies, clinical guidelines and care standards, and physician education and training, taking the healthcare startup from its nascent stage to a network of over 250 providers. Our team\'s commitment to evidence-based care and continuous improvement has been pivotal to our success in delivering valued patient outcomes and supporting our clients.Collaborating with cross-functional teams, my expertise in clinical operations and program management has been pivotal in shaping product development and client success, ensuring the integration of tech and operations with clinical expertise. My role as a subject matter expert has not only contributed to the company\'s growth but also reinforced my dedication to improving patient outcomes and advancing healthcare delivery.
Experience
Primary Care Program Director
Sep 2019 — Present · San Francisco, CA, US
Created, scaled, and standardized medical group policies, clinical guidelines, and SOPs for healthcare startup with less than 10 physicians to over 250 primary care providers.• Developed, implemented, managed evidence-based clinical programs that deliver positive patient outcomes and value to clients.• Responsible for delivery of high-quality, evidence-based care through direct oversight of standardization and continuous improvement efforts across all clinics in partnership with regional clinical leaders.• Collaborate with cross-functional teams (operations, tech, sales, marketing, account management) as a subject matter expert in product development, client success, and company growth initiatives.• Development of population health metrics and associated data collection workflows.• Provides clinical leadership and mentorship to our primary care providers.• Developed and implemented physician onboarding program and in-house continuing education offerings.• Designed and implemented innovative patient-centered health experiences (virtual and in-person care) which strengthen Crossover\'s brand offerings.
Education
McGill University, Faculty of Medicine
MD, CM, Medicine
2001 — 2005
Stanford University - O'Connor Hospital
Resident, Family Medicine
2005 — 2007
The Johns Hopkins University
Bachelor of Arts - BA, Public Health
1996 — 2000
National Institute of Mental Health and Neuro Sciences
Fellow, OCD and Anxiety Disorder
2000 — 2001
University of California, Davis - School of Medicine
Resident, Family Medicine
2008 — 2010
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