Steven Casuccio
BPS AMS CX/FSO Director
- Role
- Bps Ams Cx Fso Director at DXC Technology
- Location
- Macomb Township, MI, US
- LinkedIn followers
- 500 followers
About Steven Casuccio
I’m a senior IT and BPO executive with 29+ years of experience leading global service delivery, business transformation, and client success for Fortune 500 organizations. Throughout my career, I’ve been trusted to oversee $600M+ P&L portfolios, manage multi-site operations with 600+ employees, and serve as a strategic advisor to C-suite executives.What sets me apart is my ability to blend strategic vision with hands-on execution. Whether it’s building a 200+ seat remote call center in record time, cutting client costs by 30% through automation, or consistently achieving best-in-class satisfaction scores, I thrive at turning complex challenges into measurable results.I’m passionate about:Driving digital transformation and operational excellenceBuilding high-performing global teams that deliver at scalePartnering with executives to solve business-critical problemsUsing innovation and automation to reduce costs while improving serviceMy leadership style is built on trust, transparency, and empowerment—and I’ve been recognized by both clients and employees for fostering collaboration, growth, and measurable success.Let’s connect if you’re interested in conversations around IT service delivery, digital enablement, BPO strategy, or executive leadership.
Experience
Bps Ams Cx Fso Director
Jan 2023 — Present · US
Education
Loyalist College
Information Technology
Skills
- Program Management
- IT Operations
- Six Sigma
- Vendor Management
- IT Service Management
- Itil
- Change Management
- Pmp
- Leadership
- Business Process Re-Engineering
- IT Outsourcing
- Process Improvement
- Outsourcing
- IT Strategy
- Management
- Service Delivery
- IT Management
- Business Process Improvement
- Service Desk
- Project Management
- Incident Management
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