Steven Henn

Senior Partner Relationship Manager @Riipen

Seattle, WA, US

Strategic Approach:Deep understanding of Workforce Learning and how Riipen’s solution provides excellent value.Relentless focus on measuring customer outcomes to demonstrate impact.Laser-focused on retention and growth of partner accounts to unlock expansion opportunities.Generate passionate Riipen advocates across Higher Ed landscape.Key ResponsibilitiesDevelop and maintain expert level platform and product knowledge.Develop and implement customer-specific adoption roadmaps based on desired institutional outcomes and co-created goals.Work closely with solution specialists to ensure successful adoption of the Riipen platform with educators.Conduct regular customer meetings with decision makers and key stakeholders at partner institutions.Build awareness and advocacy by hosting virtual and on-site sessions with partner institutions (e.g. webinars, demonstrations, planning workshops, etc.).Manage and negotiate customer renewals, conversions and growth opportunities with solutions-focused proposals.Maintain accurate renewal and expansion forecasts and pipelines.Identify and qualify cross-sell opportunities in partnership with sales.Own and monitor account health and implement appropriate adoption strategies, interventions and save plays.Cultivate advocacy across assigned Riipen customers to generate references and co-created thought leadership.Dream, innovate and help Riipen become the de facto technology leader in the education/recruitment technology space.

Webster University

Master of Arts - MA, Communication Arts

Vanderbilt Peabody College

Doctor of Education - EdD, Educational Leadership and Policy

Principia College

Bachelor's Degree Double Major, World Perspectives and Sociology