Steven Henn
Scaling Experiential Learning | Workforce Development & Career Pathways | Real-World Experience for Student Career Readiness & Economic Mobility
- Role
- Senior Partner Relationship Manager at Riipen
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Steven Henn
Adversity pushed me forward. Early in my career—just before I graduated college—I…
Experience
Senior Partner Relationship Manager
Mar 2025 — Present · Seattle, WA, US
Strategic Approach:Deep understanding of Workforce Learning and how Riipen’s solution provides excellent value.Relentless focus on measuring customer outcomes to demonstrate impact.Laser-focused on retention and growth of partner accounts to unlock expansion opportunities.Generate passionate Riipen advocates across Higher Ed landscape.Key ResponsibilitiesDevelop and maintain expert level platform and product knowledge.Develop and implement customer-specific adoption roadmaps based on desired institutional outcomes and co-created goals.Work closely with solution specialists to ensure successful adoption of the Riipen platform with educators.Conduct regular customer meetings with decision makers and key stakeholders at partner institutions.Build awareness and advocacy by hosting virtual and on-site sessions with partner institutions (e.g. webinars, demonstrations, planning workshops, etc.).Manage and negotiate customer renewals, conversions and growth opportunities with solutions-focused proposals.Maintain accurate renewal and expansion forecasts and pipelines.Identify and qualify cross-sell opportunities in partnership with sales.Own and monitor account health and implement appropriate adoption strategies, interventions and save plays.Cultivate advocacy across assigned Riipen customers to generate references and co-created thought leadership.Dream, innovate and help Riipen become the de facto technology leader in the education/recruitment technology space.
Education
Webster University
Master of Arts - MA, Communication Arts
2008 — 2010
Vanderbilt Peabody College
Doctor of Education - EdD, Educational Leadership and Policy
Principia College
Bachelor's Degree Double Major, World Perspectives and Sociology
1998 — 2002
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