Steven C.
Performance manager
- Role
- Contact Center Manager at WSFS Bank
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Steven C.
Experience in the following areas- Call center/Vendor management (BPO - Outbound/Inbound, Resource Management, Operations, Dashboards, Service and Sales)- Deposit products (Certificates of Deposit, Money Market Accounts, Individual Retirement Accounts (Roth/Traditional))- Property and Casualty (Specifically Auto Insurance)- Project Management (Writing requirements, writing test scripts, performing functional and user acceptance testing)- Information Manager (United States Air Force)- Managing people (Exempt, Non-Exempt, Bargaining Unit staff and temporary staff)- Air Transportation (USAF) processing cargo and passengers for deployment Specialties- Call Center Operations - Motivating and Leading Teams
Experience
Contact Center Manager
Nov 2023 — Present
Education
Ashford University
Bachelor's degree, Organizational Management
2012 — 2014
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