Steve Buss

About Steve Buss

I’m a program management professional with more than 25 years of experience helping organizations turn ideas into results, but I’m also a storyteller at heart.Professionally, I’ve led and grown programs across both nonprofit and for-profit environments, building strong teams of staff and volunteers and creating initiatives that engage people and deliver real impact. A highlight of my work has been helping develop and expand a nationally recognized youth aviation program—combining strategy, operations, and a passion for aviation to grow participation and create meaningful experiences.Outside of that work, I host a weekly aviation podcast focused on World War II aircraft, history, and the people behind the stories. That experience has sharpened my ability to communicate clearly, ask better questions, and connect with audiences, skills that carry directly into how I lead programs and collaborate with teams.I enjoy bringing structure to big ideas, aligning people around a shared mission, and finding creative ways to tell the story—whether that’s through a program rollout, a media opportunity, or a live broadcast.At the end of the day, I’m driven by building programs that matter, connecting with people, and making sure the story gets told.Core areas of focus: Program & Project Management • Team Leadership • Volunteer Engagement • Aviation Programs • Marketing & Media Relations • Communications • Strategic GrowthIf you’re working on something that brings people together—especially in aviation or mission-driven organizations, I’d enjoy connecting. And if you’ve got an aviation story to share, I’m always open to future podcast conversations.

Experience

1. Senior Project Manager

   TTEC Digital

   Sep 2023 — Present

   TTEC Digital helps organizations elevate customer experiences by combining cutting-edge technology with human empathy. As part of a global leader in customer experience orchestration, I work across both the Analytics and Genesys practices to deliver smarter, more connected customer interactions.Analytics: Lead teams using AI-driven conversation and content intelligence to enhance call center performance and customer satisfaction.Genesys: Oversee enterprise migrations to Genesys Cloud CX (PureCloud), ensuring seamless transitions, minimal downtime, and high user adoption.I manage multiple complex projects from concept to launch, guiding cross-functional teams, aligning stakeholders, and driving measurable business results.

Education

• University of Wisconsin–Oshkosh

  Bachelor of Science

Skills

• Media Relations
• Marketing
• Recruiting
• Leadership
• Press Releases
• Copywriting
• Public Speaking
• Event Planning
• Facebook
• Marketing Communications
• Blogging
• Social Media Marketing
• Editing
• Volunteer Recruitment/Relations
• Voice Over
• Strategic Planning
• Program Management
• Fundraising
• Event Management
• Project Management
• Social Networking
• Public Relations
• Team Building
• Nonprofits
• Social Media
• Budgets
• Customer Service
• Training
• Marketing Strategy
• Microsoft Office
• Team Leadership
• Grant Writing
• Time Management
• Advertising
• Volunteer Management
• Management
• Newsletters
• Interviews
• Video Production
• Photography