Steven Burrous
Senior Product Owner, Technical Solutions Implementation @Humana
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WORK HISTORY
Senior Product Owner, Technical Solutions Implementation @Humana
Louisville, KY, US
Lead the Development team in executing multi-channel Member Campaigns (Email, SMS, Push, Direct Mail, VAT) in Salesforce Marketing Cloud, providing support and technical guidance Translate marketing strategy into technical requirements, partnering with Marketing Strategy, Data, and Reporting teams to define campaign logic, architecture, and targeting enhancements Support backlog refinement and sprint planning, ensuring Development team priorities are clear and requirements are well-defined to enable timely, high-quality campaign delivery Collaborate with cross-functional teams to communicate progress, manage risks and resolve delivery issues Identify automation opportunities and process improvements to enhance campaign efficiency and scalability
EDUCATION
University of North Florida
Bachelor's Degree, Communications / Public Relations
SKILLS
ABOUT STEVEN BURROUS
I started my career in digital marketing and client management, where I learned the importance of communication, data, and customer experience. Over time, that passion evolved into a career in marketing technology and product ownership, where I now help organizations design and deliver scalable, multi-channel campaigns that make an impact.Today, I\'m a Technical Product Owner at Humana, where I lead execution of member and acquisition campaigns across Email, SMS, Direct Mail and Outbound channels, using platforms like Salesforce Marketing Cloud and Adobe Campaign. I enjoy solving complex problems, mentoring others, and finding smarter ways to execute campaigns. Whether it\'s automating processes, improving QA, or enhancing targeting, I\'m always focused on driving both efficiency and results.I am always open to connecting on marketing technology, product ownership, or process optimization.
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