Steven Browne
IT Specialist Print, Telecoms, IT & Energy Solutions @Opus Technology
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WORK HISTORY
IT Specialist Print, Telecoms, IT & Energy Solutions @Opus Technology
Reigate, GB
Partner with the UK\'s largest independent managed service provider.We are the only MSP in the UK awarded a distinction grade from the Institute of Customer Service.If you are looking for next level managed services wrapped with outstanding customer experience, Opus is the right partner for your business. We are specialists in delivering print solutions, contact centre, business telecoms, managed IT, business mobile, IoT.As the chosen managed service provider for over large SME, mid-market, enterprise and public sector organisations across the UK, we continually receive industry recognition and outstanding customer feedback for our services and solutions.
SKILLS
ABOUT STEVEN BROWNE
With over 20 years of IT experience, I’m proud to represent Opus Technology, the largest family run independent solutions provider. Established in 1992, Opus delivers end to end managed print services, communications, collaboration, contact centre, mobile, IT, energy, and security solutions to public and private sector organisations.Working with industry leading partners, we provide tailored, future proofed technology and world class support to help businesses succeed. Service Excellence, Customer Satisfaction: 97.5% First Time Fix Rate on P1 Incidents: 99.2%Net Promoter Score (NPS): 90 — surveyed monthlyWhat We Do at Opus Technology: Managed Print Services- Deliver secure, sustainable print environments featuring cloud-based Follow-Me printing technology- Provide real-time usage dashboards and forecasting tools for accurate budget management- Provide proactive remote support, maintenance, and quick response to minimise downtime- Improve cash flow by avoiding large one off hardware purchases every five to ten years. Telecoms & Unified Communications- Provide hosted VoIP solutions with seamless scalability and reliability- Integrate communications with Microsoft Teams for unified collaboration- Deliver intelligent contact centre solutions with advanced call routing and analytics- Offer detailed reporting and monitoring for cost control and performance insights. Mobile Solutions- The Opus VIP Mobile Plan with fixed monthly pricing, unlimited global roaming- Designed to eliminate hidden fees, complex billing, and bill shock- Full mobile device lifecycle management to optimise usage and reduce costs- Deliver transparent billing across leading partners with just one platform. IT Support & Connectivity- Protect businesses with comprehensive cybersecurity and data backup solutions- Provide proactive patch management and disaster recovery planning- Support hybrid and remote working environments with scalable IT services- Offer 24/7 monitoring and rapid response to minimise operational disruption. Energy Solutions- Assist with tailored energy procurement and negotiation for large energy users- Provide co-terminus contracts with full transparency and no hidden fees- Implement carbon reduction initiatives including solar, EV infrastructure, and voltage optimisation- Deliver energy bill validation and usage reporting to uncover new savings.If you\'re looking to reduce costs, increase visibility, or future-proof your operations please feel free to message me directly at s•••••••@opustech.co.uk
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