Steven Bennett
- Role
- Director, Self-help & Community at Bigcommerce
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Steven Bennett
As a results-oriented customer success leader, I have a proven track record of…
Experience
Director, Self-help & Community
Mar 2018 — Present
Responsible for building customer loyalty by providing quality, efficient, and scalable self-service and community resources when and where needed. Creates, builds and designs, best-in-class self-service resources and experiences including product documentation, tools, help centers, communities, and in-product support that enables users to quickly self-resolve issues or escalate to assisted support when appropriate. Success is the adoption, consumption and efficacy of these self-service solutions.
Skills
- Start-Ups
- Leadership
- Software as a Service (Saas)
- Salesforce Communities
- Salesforce Knowledge
- Salesforce Communities
- Online Marketing
- Operations Management
- Business Strategy
- SEO
- Marketing Management
- Sem
- Content Strategy
- Customer Relationship Management (Crm)
- Web Services
- Web Marketing
- Management
- Ecommerce Marketing
- User Experience
- Crm
- E-Commerce SEO
- Marketing
- Search Engine Marketing (Sem)
- E-Commerce Optimization
- Salesforce Knowledge
- E-Commerce Consulting
- Consulting
- Search Engine Optimization (SEO)
- Business Development
- Onboarding
- Process Improvement
- Content Management
- Css
- Salesforce.com
- Knowledge Management
- Analytics
- Customer Service
- Business Process Improvement
- Saas
- Metrics Reporting
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