Steve Mushett
Broadband Specialist Support / Technical Customer Service Manager at Telaid Industries, Inc.
- Role
- Broadband Support Technical Customer Service Manager at Telaid Industries, Inc
- Location
- Morganton, GA, US
- LinkedIn followers
- 500 followers
About Steve Mushett
Managed multiple function team of 150 employee’s that was customer…
Experience
Broadband Support Technical Customer Service Manager
Mar 2015 — Present · GE
Receive customer tickets / requests Work with telco/University/Mall and open broadband tickets as neededManage telco tech dispatchesIT support for customer routers / CablesWork with store managers to trouble shootWork with tech on site.Close ticketsProactively manager VOIP locations Manage customer SLAsMonthly customer meeting to review all orders
Education
NW Regional
Associate's degree, Electronics
1989 — 1991
East Central High School
N/a, N/a
1982 — 1982
Broken Arrow High
High School Diploma, All
1979 — 1982
Broken Arrown High School
Diploma, Plumbing Technology/Plumber
1979 — 1982
Skills
- Solution Selling
- Servers
- Itil
- Cisco Technologies
- Virtual Assistance
- Ethernet
- Routers
- Lan-Wan
- Telephony
- Sip
- Service Delivery
- Pre-Sales
- Frame Relay
- Storage Virtualization
- Infrastructure
- Project Management
- Forecasting
- Managed Services
- Shipping
- Integration
- Cloud Computing
- Call Centers
- Telecommunications
- Management
- Network Architecture
- Physical Inventory
- Presentation Skills
- Switches
- Wireless
- Team Management
- Wan
- Inventory Management
- Virtual Teams
- Routing
- Mpls
- Voip
- Data Center
- Sales
- Networking
- Network Hardware
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