Steven M.
IT Operations Executive
- Role
- VP of Global IT Operations at Hasbro
- Location
- Cranston, RI, US
- LinkedIn followers
- 500 followers
About Steven M.
Experienced senior leader looking to make a difference by designing and deploying products and solutions that support customers, both external and internal, using the latest technologies available.Specialties: account management, broadband, budgeting, call center, change management, contract management, customer satisfaction, customer support, disaster recovery planning, facilities management, oss, process engineering, product management, program management, project management, project planning, sales, sla, sop, staffing, technical support, telephone skills, utilities, voice and data, voip, web site production, workflow analysis,
Experience
VP of Global IT Operations
Nov 2012 — Present · Pawtucket, RI, US
Reporting to the CIO, responsible for maintaining Hasbro\'s global infrastructure and operations. Functional areas include network, applications/hardware, security/compliance, client services, enterprise architecture, and 24x7 operations.
Education
US Coast Guard Academy
BS, Mathematics/Computer Science
Skills
- Start-Ups
- Team Leadership
- Voip
- Data Center
- Integration
- Change Management
- Project Management
- Software Documentation
- Sdlc
- Project Planning
- Program Management
- Cross-Functional Team Leadership
- Process Improvement
- Disaster Recovery
- Product Management
- Customer Support
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