Steve Martin
Technology Leader | Enterprise Reliability, Mission-Critical Systems, and Customer Advocacy at Scale
- Role
- Technical Account Director (Principal) at Salesforce
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Steve Martin
I am a technology leader with nearly two decades of experience ensuring the reliability…
Experience
Technical Account Director (Principal)
Aug 2022 — Present · Austin, TX, US
Partner with Fortune 100 enterprises in retail and financial services to ensure the reliability, scalability, and business impact of some of the largest Tableau deployments worldwide. Focused on mission-critical uptime, system resilience, and enabling rapid, trusted decision-making at scale.Enterprise Reliability & Uptime: Supported customers where system availability directly impacted profitability and risk. For global retailers, ensured analytics platforms stayed operational during peak demand seasons like Black Friday, where downtime could disrupt logistics, transportation, and millions in revenue. For financial institutions, safeguarded platform reliability to support real-time analysis, where failures could result in missed revenue or government fines.Scale & Growth: Expanded book of business from $5M (2018) → $19M (2025) while scaling from 6 deployments to 140 enterprise deployments, demonstrating sustained ability to support complex, high-stakes environments.Customer Success: Achieved 0% attrition over 7 years and maintained high customer satisfaction scores, building long-term trusted partnerships with customers in industries where precision, speed, and trust are critical.Strategic Advocacy: Acted as the bridge between enterprise customers and Tableau Product & Development teams, ensuring customer needs around resiliency, scalability, and security informed product roadmaps.Leadership & Mentorship: Coached and mentored Technical Account Managers to deliver consistent, enterprise-grade support and strengthen organizational expertise in reliability-focused customer engagement.Awards & RecognitionPresident’s Club (2022)
Education
University of Houston
Bachelor of Science
Skills
- Network Administration
- Virtualization
- Microsoft System Center Operations Manager - Scom
- Storage Area Network (San)
- Iis
- Customer Service
- Internet Information Services (Iis)
- Network Security
- Microsoft Cluster
- Vpn
- Apache
- Active Directory
- Windows Server
- Scom: Ms System Center
- Technical Recruiting
- Storage
- Domain Name System (Dns)
- Cluster
- Servers
- Hyper-V
- Microsoft Azure
- System Administration
- Sql Clustering
- Dhcp
- Team Leadership
- Dns
- Microsoft Oms
- New Relic Insights
- Security
- Data Center
- Customer Service Management
- Office 365 Administration
- Powershell
- San
- Leadership
- Disaster Recovery
- Vmware Esx
- Microsoft Excel
- High Availability
- Networking
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