Stephen Kraning

About Stephen Kraning

Accomplished sales and operations leader with 30+ years of experience driving growth in diverse industries. Proven track record of building high-performing teams and fostering a collaborative culture. Expertise in retail, indirect/third-party, direct sales, MDU, marketing, and B2B sales. Successfully led corporate organizations with $89M in annual revenue while also having experience with new startup companies. Passionate about developing talent and delivering exceptional results.

Experience

1. Senior Director Mdu Sales, Strategy, and Support

   Brightspeed

   Nov 2025 — Present

   Lead the sales, strategy and support teams for Brightspeed Communities. Have responsibility for the Account Executives(AEs), Territory Sales Reps(AMs), Operations team, Strategy team, and Sales Engineers. Market Strategy and Execution- Drive thought leadership and execution in providing telecommunications services to MDUs- Develop and implement sales strategies specifically tailored to the MDU market segment- Conduct market research to identify potential MDU opportunities and understand market trends, competition, and customer needs. Partnership and Relationship Management- Establish and maintain relationships with property managers, owners, and developers to secure access agreements and partnerships- Develop and nurture relationships with key stakeholders within MDUs to ensure customer satisfaction and long-term partnerships- Negotiate terms and conditions of service agreements with MDU property owners and managers. Operational Coordination and Implementation- Partner with the operations team to build business cases for expanding the network to profitable MDU units- Coordinate with internal teams (e.g, installation, engineering, customer service) to ensure the timely and efficient deployment of services to MDUs- Oversee the implementation process, ensuring that all installations meet quality standards and timelines- Address and resolve any issues or concerns raised by property managers or residents in a timely and professional manner. Contract Administration and Management- Oversee the administration and management of contracts, ensuring all terms are adhered to and properly documented- Ensure that all service agreements are in compliance with company policies and regulatory requirements.

Skills

• Direct Sales
• Solution Selling
• Sales Operations
• Wireless
• Telecommunications
• Customer Retention
• Account Management
• Sales Process
• Sales Management
• Sales
• Customer Experience
• Customer Satisfaction
• Leadership
• Merchandising
• Management
• Team Building
• Team Leadership
• Customer Service
• Mobile Devices
• Marketing
• Strategic Planning
• Training
• New Business Development
• Retail
• Wireless Technologies