Steve Kluchin
- Role
- Senior Customer Relationship Manager at Blackbaud
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Steve Kluchin
People focused professional with a knack for solving complex problems and improving…
Experience
Senior Customer Relationship Manager
Aug 2021 — Present
Served as account manager and technical support liaison for strategic, enterprise and mid-market-level businesses cumulatively representing over $1 million+ in ARR for corporate social responsibility efforts using SaaS tools. • Built and managed strong relationships with a book of business of up to 35+ client accounts. • Upsold and cross-sold solutions, features, and professional services to clients exceeding 100k+ ARR. • Supported both clients and team members as a subject matter expert for our Grant Making solution. • Championed customers by organizing client feedback and presenting solutions to key stakeholders.
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