Steve Knowles
Emea Business Process Manager @Arrow Ecs Emea
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WORK HISTORY
Emea Business Process Manager @Arrow Ecs Emea
ABOUT STEVE KNOWLES
I am a Sales Operations Manager with over 10 years experience driving efficiency gains into a Fortune 500 Company.Using Salesforce, Microsoft Excel and a wealth of experience in change management, I have worked cross-functionally to redefine pipeline management processes, sales management reporting, operational change management processes and many other activities.Some key examples include:• Delivering Salesforce into the UK sales team, training over 300 users and building the full reporting and dashboard suites• Identification of the need for quote conversion tools, reducing the average quote building time by upwards of 50%• Redefined the Pipeline Management process utilising the Salesforce Opportunity object, reducing the administrative maintenance of the pipelines by over 66%I am also an accomplished sales team manager, mentor, and passionate leader.
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