Steve Smith

About Steve Smith

You are welcome to contact me at s••••••••@gmail.comAs a dynamic and growth-focused IT Leader, I have extensive experience in managing and enhancing network infrastructures within highly regulated industries. My strategic vision and proactive approach have consistently driven technological advancements and system efficiencies, aligning IT operations with business goals for robust growth. Being a forward-thinking IT Strategist, I have orchestrated numerous large-scale IT projects and migrations, enhancing system reliability and stakeholder communication. I am known for my ability to integrate advanced technologies and methodologies, significantly improving operational outcomes and system performance.As a compassionate and motivational team leader, I foster an environment that supports professional growth and high performance. I strive to provide value as a company resource and have consistently achieved recognition, awards, and promotional opportunities by leading teams to exceed corporate objectives through innovative IT solutions.A few of my career highlights include: Engineered and led the successful transition of network and communication technologies post-acquisition at Shire Pharmaceuticals, ensuring seamless integration and continuity. Directed a critical upgrade and redesign of network infrastructure at Stericycle, which includedoverhauling 280 field sites to eliminate technical debt and improve network efficiency. Managed the buildout and operational launch of a new data center in Ireland for Shire Pharmaceuticals,meeting stringent project timelines and budget requirements while enhancing network capabilities. Implemented a new peer-to-peer webcasting solution at Baxalta Incorporated, reducing operational costs and significantly improving system stability and performance.\"Technology, like art, is a soaring exercise of the human imagination.\" – Daniel Bell

Experience

1. Connectivity Service Owner

   WM

   Oct 2017 — Present · Bannockburn, IL, US

   Serve as connectivity team service owner, overseeing network and cellular connectivity across multiple locations. Managing vendor relationships and leading significant IT projects, including transitions and redesigns. Collaborate with finance, procurement, and C-level executives to confirm alignment with corporate goals.Highlights of Accomplishments in this role include: Spearheaded the network transformation project, achieving a 99.9% system availability rate by instituting daily operations calls with external vendors, improving ticket resolution processes, and establishing new operational standards. Led the consolidation of MPLS circuits at 10+ data centers, reducing complexity and improving network efficiency through strategic redesign and deployment of segmented circuits. Directed the migration from on-premise solutions to CoLo Data Centers and Cloud platforms, notablytransitioning to Webex Cloud Calling, which streamlined communications and reduced overhead costs by 10%. Orchestrated the Europe WAN Redesign, significantly enhancing network reliability and performance, and achieving 99.9% availability, thereby diminishing business impact and increasing operational efficiency across continental operations.

Education

• Northwestern University

  Masters of Science in Information Technology, Information Technology

  2004 — 2006

Skills

• Business Process Improvement
• Voip
• Program Management
• Telecommunications
• Networking
• Cross-Functional Team Leadership
• Disaster Recovery
• Telephony
• Integration
• IT Management
• Project Management
• Software Development Life Cycle (Sdlc)
• Software Documentation
• Sdlc
• Sharepoint
• Business Analysis
• IT Strategy
• Troubleshooting
• Process Improvement
• Unified Communications
• Cisco Technologies
• Cisco Telepresence
• Visio
• Vendor Management
• Video Conferencing
• Cisco Call Manager
• Change Management