Steve Jain

About Steve Jain

Compass Group\'s customer service landscape has been invigorated by my analytical acumen…

Experience

1. Customer Service Analyst

   Compass Group

   Sep 2022 — Present · London, GB

   I maintain a welcoming environment that encourages positive interactions, addresses urgent concerns, and surpasses predefined satisfaction benchmarks daily. • My accountabilities include thorough data assessment of customer feedback, direct liaison with colleagues during peak hours, and consistent adherence to company-wide service protocols. • Responsible for carefully monitoring patterns in revenue, recommending new menu items to interested patrons, and analysing performance metrics that elevate daily performance.• Handle training sessions for new team members, offering guidance on best practices and encouraging consistent communication across diverse roles. • My efforts involve refining daily flows, minimising wait times, and introducing clear documentation methods that support administrative aspirations within data-focused career pathways. • Emphasise systematic record-keeping, frequent data audits, and accurate reporting to strengthen insights across departments seeking analytical support. • This combination of thorough customer assistance and data-oriented responsibilities positions me as a valuable contributor to administrative functions in companies that require precise analysis. Key Achievements• Delivered an increase in premium orders that generated £8500 across 3 weeks, attracting 180 new visitors while supervising 12 menu additions.• Handled a support initiative for an advanced ordering system, producing £3200 in expedited sales and resolving technical queries.• Created a set of internal spreadsheets to track daily revenue fluctuations, reducing item miscalculations.• Initiated a training blueprint for onboarding procedures, directing 10 new team members in advanced data entry methods.• Researched customer feedback patterns introduced 2 complaint-resolution tactics and protected repeat business from potential cancellations.

Education

• St.Gonsalo College of Education

  Bscit, Information Technology

• St. Andrew's College of Arts, Science and Commerce

  1st year, Computers

• University of East London

  Master of Science - MS big data technologies , Data analytics