Steve Hylkema
Expert in Order Management, Logistics, and Client Relations | Driving Efficiency & Satisfaction | Order Fulfillment | SAP | Logistics Coordination | Customer Relationship Management | Logistics & Client Relations Pro
- Role
- Sr Customer Support Supply Chain at Extron Inc
- Location
- Santa Clara, CA, US
- LinkedIn followers
- 500 followers
About Steve Hylkema
Results-driven Senior Customer Support professional with over 29 years of experience in…
Experience
Sr Customer Support Supply Chain
Apr 2025 — Present · Milpitas, CA, US
Manage end-to-end customer order processes, ensuring 98%+ on-time fulfillment across domestic and international supply chains.• Oversees management of sales, purchase, and job orders for internal and external clients.• Facilitates weekly customer meetings to assess fulfillment metrics, procurement requirements, and production status updates.• Coordinates with production teams to address ongoing projects, schedules, and change orders.• Prepares detailed monthly invoices, encompassing labor, procurement, fulfillment, and freight charges for accounting submissions.• Collaborate with logistics, procurement, and warehouse teams to proactively resolve shipment delays and inventory discrepancies.• Act as primary liaison for key accounts, delivering prompt issue resolution and maintaining a customer satisfaction score of 95%+.• Participate in cross-departmental meetings to represent the voice of the customer and advocate for service improvements.
Education
Wilcox High School
General Education
Florida State University
Business Analytics
Skills
- Debugging
- Cloud Computing
- Video Conferencing
- Voip
- Solution Selling
- Pre-Sales
- Audio Conferencing
- Isdn
- Tandberg
- Wan
- Customer Service
- Call Centers
- Ip
- Unified Communications
- Tcp/Ip
- Networking
- Cisco Technologies
- Managed Services
- Mpls
- Telephony
- Troubleshooting
- Routers
- Enterprise Software
- Sip
- Telecommunications
- H.323
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