Steve Hy
Bbc Digital Media Services Site Reliability Engineering - Software Engineering Team Lead Manager @BBC
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WORK HISTORY
Bbc Digital Media Services Site Reliability Engineering - Software Engineering Team Lead Manager @BBC
Salford, GB
Managing and leading a SRE team of 4 x Software engineers and 2 Systems engineers within the Media Services department.Media Services is the team responsible for publishing all the BBC\'s online audio and video content, powering iPlayer, BBC Sounds, News and Sport.Using pioneering, cloud-based technologies at scale, we handle live content, “catch-up”, and podcasts and support thousands of different devices, including PCs, phones, tablets, game consoles, smart speakers and smart TVs.The iPlayer and Sounds apps have been installed on over 47 million phones and tablets, and we handle 50 million plays daily. Every day we ingest and publish over hours of content and publish several terabytes of new files.iPlayer hit a record of over 1.7 billion streams, in addition it was also a record quarter that saw 342 million plays of all content on BBC Sounds across radio, podcasts and music. Peak data volumes served to viewers exceeded 12 terabits per second during the Euro 2020 final and online viewing requests across the BBC Sport website and BBC iPlayer reached 104 million during the Tokyo Olympics.Our amazing Media Services team is the engine that provides this scale of service for the BBC audiencesManaging the Site Reliability Engineering (SRE) team within Media Services, a highly agile, data-driven and motivated team of Software and Systems Engineers.Much of our development focuses on building reliability through meaningful monitoring and automating manual tasks. We promote an inclusive and blame-free DevOps culture to ensure product quality and operational insight.We actively contribute to the culture and operation of the Media Services engineering department, drive high impact across several projects and grow the careers of your team members. The role demands working with multiple people from across the BBC and the wider broadcast industry to change the way media is delivered in the UK.
EDUCATION
The Manchester Metropolitan University
Bachelor of Science (BSc), Multimedia Computing
The University of Salford (MSc Distinction)
Master of Science (MSc), Creative Computer Game Design
SKILLS
ABOUT STEVE HY
Highly motivated and experienced leader in Site Reliability Engineering, Incident Command, and IT Operations, specializing in OTT broadcasting and streaming. Proven ability to develop and implement strategies that enhance operational efficiency and reliability.Possessing a strong academic background and extensive industry experience, I excel at:* Leading and mentoring high-performing SRE, Incident Command, and Operations teams.* Driving innovation in DevOps practices and IT Operations.* Delivering complex projects with a focus on reliability, scalability, and security.* Analyzing and resolving critical incidents with a focus on minimizing service disruption.Currently leading the development of the backend attribution service for BBC Media Services, following a successful tenure as Head of Incident Command for DAZN\'s global sports streaming platform.Passionate about continuous improvement and exceeding expectations.Qualifications and Skillset:* Amazon Web Services - Systems Operations on AWS - https://mcp.microsoft.com/Anonymous//Transcript/ValidateTranscript ID: 11•••06, Access Code: stevehy1983* Microsoft Certified Professional (MCP)* Microsoft Certified Professional Specialist (MCPS) Server Virtualization with Windows Server Hyper-V and System Center Specialist* ITIL Course Certified (Information Technology Infrastructure Library)* Cisco CCNASpecialties:* DevOps / SRE * Operation & leading Incident management * Observability* Automation* Platform tooling* Enterprise logging solutions* Red Hat Enterprise Linux Server* Amazon Web Services Cloud * Google cloud platform* Microsoft Azure* Mac OSX
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