Steve Hlaj
Manager Project Management Office @LogiSense
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WORK HISTORY
Manager Project Management Office @LogiSense
Ensuring business targets for Planning, Resource Scheduling and Revenue are achieved for Professional Services • Booking and balancing project manager and delivery team utilization – ensuring resource load best practices are executed • Managing project intake from Sales and managing project assignments - ensuring work is planned in advance and forecast revenue targets are actualized • Day to day management of project management resources, measuring performance, ensuring all staff maintain high levels of customer service • Issue tracking and delays are quickly surfaced so roadblocks can be removed, issues are resolved and projects stay on schedule • Monitoring the overall performance of the department by tracking and analyzing statistics and trends, providing reporting to the Senior Management Team during a weekly status meeting • Driving and improving project management processes and operational efficiency, mentor team understanding, and execution of PM best practices • Oversee multiple software implementation projects simultaneously • Monitoring ongoing customer satisfaction - be a point of escalation for project implementation services • Managing the PM team – provide support and coaching to managers, manage relationships with other groups (internal and external), and manage clients • Ensuring that processes are in place to identify and capture billable items.
EDUCATION
McMaster University
Associate's Certificate, Business Analysis
University of Waterloo
Hons. B.Sc., Biology & Chemistry
SKILLS
ABOUT STEVE HLAJ
As a Manager of Project Management Office at LogiSense, I lead a team of project managers…
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