Steve Goldman
Optimist, Enthusiast, Customer Advocate, Student of Servant Leadership
- Role
- Enterprise Customer Success Partner at SAP
- Location
- North Myrtle Beach, SC, US
- LinkedIn followers
- 500 followers
About Steve Goldman
I\'m dedicated to providing world class account management to customers in the Midwest region of the US. Specifically focused on ensuring clients are receiving the value they expect from SAP\'s cloud portfolio by driving higher levels of adoption and usage. I help ensure that a customer\'s investment in SAP is realized as well as simplifying their experience from sale to consumption.
Experience
Enterprise Customer Success Partner
Jan 2023 — Present · Denver, CO, US
Job responsibilities as an ECSP include but not limited to: Increase customer adoption and usage of SAP Cloud\'s portfolio to drive greater ROI for clients Orchestrating SAP, customer, and partner resources to drive customer success Establishing a streamlined customer engagement model that keeps things simple for the customer Maintaining a strong interlock with Sales, Services, and Partner teams from account planning to outcome success planning Managing all aspects of the Outcome Success Plan across all solutions and business areas Building effective collaboration across the entire account team Ensuring access to and activation of SAP expertise to help resolve customer challenges Seeing issues through to their successful resolution Driving Customer Lifetime Value Developing a RISE transformation strategy with the customer where applicable
Education
The University of Texas at Austin
BBA, Finance
1983 — 1987
University of Houston
MBA, Information Technology
1988 — 1990
Skills
- Outsourcing
- Process Improvement
- Business Development
- Master Data Management
- Mobile Devices
- Requirements Analysis
- Start-Ups
- Enterprise Resource Planning (Erp)
- Strategy
- Management
- Solution Architecture
- Solution Selling
- IT Strategy
- Leadership
- Strategic Partnerships
- Program Management
- Mobile Technology
- Customer Relationship Management (Crm)
- Pre-Sales
- Sap Products
- Management Consulting
- Professional Services
- Sap
- Cross-Functional Team Leadership
- Enterprise Software
- Project Management
- Consulting
- Analytics
- Product Management
- Software Project Management
- Crm
- Integration
- Project Portfolio Management
- Business Alliances
- Business Intelligence
- Business Process Improvement
- Business Analysis
- Vendor Management
- Business Process
- Saas
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