Stephen Demondo

About Stephen Demondo

Software professional with expertise in best practices across IT disciplines and industries. Successfully delivered business-transforming solutions via technical roles including Director of Development, Enterprise Architect, Cloud Transformation Architect, Data Architect. I designed / developed software that flies NASA satellites, manufactures auto parts, routs airline systems traffic, authorizes credit card transactions, and, most recently, provides real-time pricing for a multi-national petrochemical company.One cannot plan everything – it’s my handling of the unexpected that sets me apart.Expertise •Leadership of architecture, development, and support / operations organizations (on-site and global)•Design / development of strategic systems, enterprise software, and critical, custom solutions•Design / development of large-scale Data Migrations and Enterprise Transformations / Cloud Implementations•Business and technical requirements gathering, data analysis, portfolio analysis and transformation roadmapsTechnical areas•Agile Software development methods & tools (Jira, Confluence, Asana, Miro. Lucidchart, draw.io•Application & Portfolio Transformation to Cloud•Agentic AI: creating Agents for Analysis & Code generation: Glean AI, Salesforce Agentforce, MS Copilot•Enterprise Architecture, Systems Architecture, Application Portfolio Management, EDS RightStep (TOGAF)•Cloud Architecture: Azure AWS GCP•Managing teams across time zones, for development, test, and support•OOD, Groovy, Python, Java, C/C++, SQL

Experience

1. Service Level Manager

   Pricefx

   Nov 2024 — Present

   Technical Account Manager -manage technical aspects of key customer accounts•Agentic AI: creating Agents for Analysis, Code generation (Glean AI, Salesforce Agentforce, MS Copilot)• Designed AI-generated tools to analyze source code and assist in root-cause-analysis of trouble tickets• Designed and wrote Service Catalog, Created numerous operations processes for migrations and upgrades, customer presentations

Education

• New Mexico State University

  BS, Computer Science, Math (2 degrees)

  1981 — 1986

Skills

• Pre-Sales
• Architectures
• IT Management
• Project Recovery
• Requirements Analysis
• Cloud Computing
• Amazon Web Services (Aws)
• Software Project Management
• Itil
• Business Intelligence
• Microsoft Azure
• IT Transformation
• Enterprise Software
• Enterprise Architecture
• Sdlc
• Solution Architecture
• Vendor Management
• Saas
• Business Analysis
• Professional Services
• Program Management
• Agile Methodologies
• Management
• Hpe Helion Cloud
• Linux
• Process Improvement
• Consulting
• Software Development
• Leadership
• IT Service Management
• Modernization
• Integration
• Project Portfolio Management
• Architecture
• Outsourcing
• IT Strategy
• Unix
• Software Development Life Cycle (Sdlc)
• Business Process
• Data Center