Steve Cutler
Oracle Fusion Technicle Suppport @Crown Prosecution Service
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WORK HISTORY
Oracle Fusion Technicle Suppport @Crown Prosecution Service
Wakefield, GB
Working as part of a team to improve our ability to use some of the functions within Oracle Fusion • Improving the configuration and setup of our system • Guiding users on best practice • Responsible for the management of all first line support call to either resolve them or escalate the to the relevant product teams• Perform job failure analysis and problem symptom analysis.• Support incident and problem management processes.• Conduct Impact analysis application upgrades.• Maintain knowledge database and articles.• Assist with application system password management.• Perform analysis to resolve application data issues.• Adapt positively to a rapidly growing and changing environment, while working under pressure.• Document lessons learned.
SKILLS
ABOUT STEVE CUTLER
Service/Support Desk Team Leader with extensive expertise in the operation of standard IS systems and of managing day to day planning, operations and problem solving of a core team, providing exceptional customer service levels. Proven track record of leading, motivating and developing knowledgeable and customer-focused teams in a corporate environment, ensuring the smooth running of the help desk and meeting Service Level Agreements, whilst maintaining quality targets. Highly developed communication, facilitating and influencing skills, acquired by working with people from diverse backgrounds and cultures and at all levels. Competent at analysing complex information and results, as well as producing accurate and detailed reports for senior management and suggesting ways in which processes and systems can be improved. Able to organise and plan effectively to manage conflicting priorities and a demanding workload. A flexible approach, determined, dependable and reliable, combined with ability to work on own initiative and as part of a team.Specialities:• Delivery of Exceptional Customer Service• Team Leadership, Motivation and Management• Team Building & Performance Management• Analysis and Report Writing• Problem Solving• Planning, Organising and Time Management• Methodical Approach to Record Keeping and Presentation• Communication – both written and verbal.Open to networking or job opportunities.Contact Details:s••••••••@aol.com or 07•••••••62
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