Steve Crow
- Role
- Sr Strategic Account Executive at Microautomation
- Location
- Port Ludlow, WA, US
- LinkedIn followers
- 500 followers
About Steve Crow
Enjoying life in the amazingly beautiful Pacific Northwest with the Love of My Life on a…
Experience
Sr Strategic Account Executive
Nov 2019 — Present
Are You Getting the Most Out of Your Contact Center Technology? MicroAutomation is the vendor-agnostic, contact center Professional Services Partner that can drive what we call Effortless CX, where you customers/constituents quickly resolve their issue, get the information they seek with minimum effort that will drive your customer service ratings higher and reduce your cost. We can work with any existing infrastructure or assist in transitioning to the Cloud. We have expertise in all the latest technologies, like Natural Language Understanding (NLU), Artificial Intelligence (AI), Robotic Process Automation (RPA), personalization, proactive contact (outbound calling), etc. MicroAutomation’s 25+ years of experience with contact centers allows us to expertly identify the right technology for your contact center. We are able to design, build, and test your solution in our lab environment, minimizing the impact to your operational contact center and ensuring the solution works the first time. With vast experience and a commitment to best practices, MicroAutomation gives you the contact center ROI that the manufacturer promised. If you manage a contact center, you know it’s generally considered a necessary cost rather than a revenue generator. Instead of contributing to revenue growth, the average contact center is established to be reactive, addressing customer/constituent complaints or handling routine transactions. It’s time for a shift in thinking. Improving the Customer Experience (CX) is the single most important way to attract new business and retain the business you already have. Our contact center automation technologies- Reduce operating expenses - Create \"Effortless CX\"- Drive revenue growth - Provide \"Intuitive IVR\": Anticipate your customer\'s need to shorten the call or proactively contact them before they call you
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