Steve Cook

About Steve Cook

You can focus on adoption, retention, expansion, or advocacy; or you can focus on the customers\' desired outcome and get all of those things\"- Lincoln Murphy, founder of Sixteen VenturesWho I Am: My name is Steve Cook and I am a 15+ year quota-carrying Client Success Advocate specializing in the world of Payroll, HRM, SaaS, and Payment Processing sales. Growing my book of business through long-lasting and strong client relationships has always been my professional passion. What I Do: Whether I\'m setting up a business owner with a cost-effective way to accept payments from their clients, helping them establish a new HRMS/HRIS system to manage their employees, or simply checking in to see how their business is doing: if sales is my engine, then my clients\' success is the fuel that makes it go. In my free time I enjoy traveling to my favorite place in the world- New Orleans, fishing for halibut in Alaska with my father during the summer months and helping the local SPCA find good homes for dogs. I am an avid NY Giants fan and I constantly lose at fantasy football (but let\'s not talk about that)… Contact- If you would like to contact me regarding improving your client retention rates or growing your book of business through improved customer relationships feel free to reach out via email (C••••••@gmail.com) or cell phone (73••••••70). Key Skills and Expertise- Relationship Building and Business Development- Compliance - C-Level Corporate Cross-Selling & Pain Point Identification- Crisis Management Specialist- Book of Business Customer Retention, Renewal, & Revenue Growth- Quota Accountability- In-Person/Virtual Onboarding Management and Client Training- Partner Relationship Development- Payroll, SaaS, HRIS, Merchant Service Sales and Marketing- Business Consultation- Remote Autonomous Time Management- Customer Relationship Management and New Client Acquisition- Client Success Advocate

Experience

1. Smartlinx

   Present

Education

• University of Scranton

  Bachelor's degree, Communication and Media Studies

  2003 — 2007

• Middletown High School South

  High School

  1999 — 2003

Skills

• Payroll Taxes
• Payroll Processing
• Payroll Administration
• Multi-State Payroll Processing
• Payroll Analysis
• Payroll
• Payroll Services
• Customer Retention
• Customer Insight
• Identifying Sales Opportunities
• Identifying New Revenue Streams
• Business Strategy
• Business Process Improvement
• Business Analysis
• Employee Wellness Programs
• Employee Handbooks
• Labor Relations
• Small Business
• Cash Flow
• Microsoft Excel
• Adobe Acrobat
• Sales Presentations
• Technical Presentations
• Product Demonstration
• Face to Face Selling
• Face-to-Face Training
• Customer Support
• Expert Relationship Builder
• Cold Calling