Steve Chrabaszewski
SVP, Contact Center Service Operations at Crescendo
- Role
- SVP, Contact Center Service Operations at Crescendo
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Steve Chrabaszewski
Experienced BPO / Contact Center Senior Leader with Exceptional Track Record in delivering Customer and Client Satisfaction, KPI Attainment and Strong Financial Results.Deep On and Offshore Experience in Care, Collection and Fraud Call Types in Financial, Auto, Telecommunication, Healthcare, Cable and Retail industries- Outsourcing and Offshoring- Organizational Management- Process Management and Improvement- Revenue and Profit Optimization- Contract Execution- Customer Experience Enhancement- Client and Executive Reporting and Presentation
Experience
SVP, Contact Center Service Operations
Oct 2024 — Present
Education
University of Cincinnati
Bachelor's Degree, Biological Sciences
1992 — 1996
Northern Kentucky University
Master of Business Administration (M.B.A.), Business Administration and Management, General
1998 — 1999
Skills
- Bpo
- Outsourcing
- Continuous Improvement
- Customer Retention
- Customer Service
- Performance Management
- Financial Services
- Crm
- Strategic Leadership
- Business Strategy
- Process Improvement
- Management
- Project Management
- Business Process Improvement
- Champion
- Strategy
- Team Leadership
- Recruiting
- Six Sigma
- Leadership
- Customer Experience
- Green Belt
- Customer Relationship Management (Crm)
- Banking
- Team Management
- Call Centers
- Business Development
- Program Management
- Jit
- Vendor Management
- Credit Cards
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