Steve Battleson

About Steve Battleson

As a service strategy executive, I have led multinational organizations with more than…

Experience

1. Director Americas Industrial Service

   Stryten Energy

   Aug 2020 — Present · Atlanta, GA, US

   Oversee the strategic development and execution of Sales and Service operations throughout the Americas for the industrial battery solutions manufacturer Consult and advise the Sales team regarding new customer acquisitions and escalated issues with existing customers pertaining to orders, product development, performance, and delivery Manage strategic development of Sales and Service standards, technical and procedural support and daily operations for the service organization Develop and manage 7 direct reports supporting over 150 indirect reports to execute and administer service solutions enterprise-wide Lead the call/contact center operations with over 100 employees supporting and resolving over monthly inquiries Partner with Software Development and Technology over new product development, market trends, and improvements based on customer feedback, e.g. predictive maintenance Met and exceeded sales quotas; grew sales, revenue, market share, and profit margins

Education

• Aberdeen Proving Ground (Maryland)

  Honor Graduate

• University of Phoenix

  Master of Business Administration

• United States Military Academy at West Point

  Bachelor of Science

Skills

• Managed Services
• Budgets
• Strategic Planning
• Program Management
• Partner Management
• Contract Negotiation
• Project Management
• Process Improvement
• P&L Management
• Sales Operations
• Professional Services
• Leadership
• Logistics
• Training
• Customer Satisfaction
• New Business Development
• Sales Management
• Business Development
• Cross-Functional Team Leadership
• Vendor Management
• Service Level Management
• Product Management
• Team Leadership
• Team Building
• Management
• Business Analysis
• Operations Management