Steve Allhoff
Technical Customer Experience Manager | Bridging Code and Conversation | Driving Technical Wins Across Pre- and Post-Sales
- Role
- Customer Success Manager at Distro
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Steve Allhoff
Customer Success and Account Management Professional with a legal and technical background, excelling in revenue growth, client retention, and strategic upselling.How I Lead Revenue Growth:• Drove in annual revenue, steering onboarding/escalations for 30+ medical practices.• Generated in quarterly revenue through proactively engaging with customers across multiple segments for continuous health checks and promoting product adoption.• Delivered 120% Net Revenue Retention (NRR) via strategic upsell and cross-sell initiatives, expanding product usage and unlocking additional revenue streams across key accounts.My Client Success Strategies:• Achieved 90%+ annual renewal rates through proactively addressing client needs, mitigating churn risks, and delivering consistent business reviews and performance insights.• Realized a 100% renewal rate and a notable 30% increase in ARR through implementing continuous health check cadences and QBRs, thereby driving significant client growth and trust.• Supported 40 enterprise accounts, enhancing satisfaction and retention from mid-market to Fortune by developing tailored success plans, resulting in improved client loyalty.Strategic Account Management Initiatives:• Optimized ARR across each of 41 enterprise accounts, improving the portfolio and driving customer success strategies to maximize adoption, satisfaction, and long-term value.• Sustained 80%+ weekly users through leading platform adoption via targeted tactics.• Analyzed customer profiles using Sales Navigator, Crunchbase, and ZoomInfo to craft nuanced, tailored account strategies that reliably boosted measurable outcomes.
Experience
Customer Success Manager
Oct 2025 — Present · Palo Alto, CA, US
Education
University of Dayton School of Law
J.D., Law
2010 — 2013
University of Dayton School of Law
Doctor of Law - JD
Illinois Wesleyan University
BA, Computer Science
2006 — 2010
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