Steve Link
Vice President Client Success @nimble solutions
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WORK HISTORY
Vice President Client Success @nimble solutions
Fort Myers, FL, US
EDUCATION
Six Sigma Qualtec
Black Belt Certification
New England College of Business
Business Administration, Management and Operations
SKILLS
ABOUT STEVE LINK
As a seasoned executive with over 20 years of experience in healthcare IT and operations, I have a proven track record of leading large-scale teams and delivering high-quality services to clients across various sectors. My expertise lies in managing complex projects, optimizing processes, and driving operational excellence.In my most recent role as Sr. Vice President US Operations at UnisLink, I oversaw a team of 200+ US and 800 global members across nine US locations, providing RCM, Client Experience, Call Center, and Credentialing services to small, mid, and enterprise level clients. I was responsible for the support and management of over 500 full-service RCM client accounts and $800M in annual accounts receivables (AR). I also led efforts to assimilate three acquired organizations into the Unislink standard operating model, which included client relationship development, transition of transactional activities to offshore team members, and adoption of client experience best practices. Prior to this, I served as Sr. Vice President of Client Operations at CareCloud, where I led a team of over members across all corporate divisions and ten global service delivery centers, delivering services and HCIT products to over US providers. I hold a Black Belt Certification in Six Sigma from Six Sigma Qualtec and attended the New England College of Business and Finance.
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