Steve Alexander

About Steve Alexander

Encompass Technologies, a leader in beverage supply chain innovation, benefits from over two years of my contributions as Chief Customer Officer. Our team empowers producers, wholesalers, and retailers by streamlining operations, simplifying decision-making, and fostering cross-tier collaboration. Focused on enhancing customer experience and supply chain optimization, we deliver tailored solutions to help businesses succeed in a rapidly changing market. Over my career, I honed my expertise in resource and project management by leading global client services and professional services teams. These roles enabled me to build scalable, high-performing teams and implement strategies that prioritize customer outcomes. Committed to operational excellence, I continue to drive impactful initiatives that align with organizational growth and customer success.

Experience

1. Chief Customer Officer

   Encompass Technologies

   Aug 2023 — Present

   Encompass is proud to serve a broad network of beverage producers, wholesalers, and retailers by enhancing cross-tier collaboration, streamlining operations, simplifying decision-making, and equipping businesses for success in a fast-changing market.For decades, our founders and many of our employees walked in our customers’ shoes. We\'ve seen first-hand how cumbersome and inefficient beverage production and the supply chain can be.Today, we\'re revolutionizing it. We are a team of proven innovators who are mirror images of our customers—people who aren’t satisfied with the status quo. Through our innovative solutions and ever-expanding network of customers and partners, we are bringing to life our vision of a digitally connected supply chain.

Education

• University of Maryland

  Information Systems Management

• University of Maryland Global Campus

  MBA

  1991 — 1996

Skills

• Program Management
• Requirements Analysis
• Cloud Computing
• Vendor Management
• Project Planning
• Budgets
• Business Analysis
• Pmo
• Pmp
• Leadership
• Software Implementation
• Team Leadership
• Erp
• Risk Management
• IT Service Management
• Change Management
• Project Management
• Team Building
• Management
• IT Management
• Software Development
• Software Project Management
• Sdlc
• Crm
• Itil
• Cross-Functional Team Leadership
• Business Intelligence
• Ms Project
• Product Management
• Strategic Planning
• Process Improvement
• Enterprise Software
• Business Transformation
• Professional Services
• Integration
• Project Portfolio Management
• Start-Ups
• Business Process
• Business Development
• Outsourcing