Steve Yeager
IT Infrastructure & Support Manager @ABS Kids
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WORK HISTORY
IT Infrastructure & Support Manager @ABS Kids
o Hire, train, and develop a team of IT professionals. o Oversee and maintain IT operations including network infrastructure, IT security systems, and end-user technology and support o Ensure smooth, secure, and timely delivery and operation of IT services and support by monitoring systems performance and availability and IT service management SLAs o Development and maintain department standard operating procedure (SOP) documentation o Procurement of new computing hardware and maintaining an accurate inventory of all end-user computing technology o Ensure secure disposal of old computing hardware and storage devices o Assist with establishing new and maintaining existing vendor relationships o Perform regular analysis of existing tools and infrastructure, recommending alternative programs, policies, procedures, enhancements, and solutions o Oversee the day-to-day management and operations of Microsoft O365 including Azure Active Directory, Office, and Teams o Implement and ensure ongoing operations of multi-factor authentication (MFA) and single sign-on (SSO) systems o Function as the technical lead for all new office location builds while partnering with established managed service provider (MSP) vendors o Lead IT team projects ensuring accurate, on-time, and on-budget completion
EDUCATION
Moorpark College
Associate of Science - AS, Computer Networking Systems Engineering
Moorpark College
Associate of Science - Cybersecurity
ABOUT STEVE YEAGER
IT Infrastructure & Support Manager at ABS Kids
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