Steve Wighton

Head of Ecommerce @Bigdug

Head of e-commerce for the UK division at TAKKT - BiGDUG, Office Furniture Online and Davpack Working within the Takkt group, I am responsible for managing e-commerce activity & trade across multiple brands and websites in the UK. Working as part of the team for developing and executing the company\'s online sales strategy, driving revenue growth, and optimising the customer experience across our e-commerce web shops. Leading a team of e-commerce professionals, overseeing all aspects of the online sales process, and working closely with cross-functional teams to ensure the successful delivery of e-commerce projects. Key Responsibilities- Develop and execute the company\'s e-commerce strategy: Work closely with senior management to develop and implement a comprehensive e-commerce strategy that aligns with the company\'s overall business objectives- Drive revenue growth: Develop and implement effective sales and marketing campaigns to drive traffic to the e-commerce platform, increase customer acquisition, and improve conversion rates- Optimise the customer experience: Develop and implement strategies to improve the online shopping experience, including website design and user experience, customer service, and product selection- Lead a team of e-commerce professionals: Hire, train, and manage a team of e-commerce professionals to ensure that the online sales process runs smoothly and efficiently- Maintain the visual Merchandising & onsite recommendations across all sites - Liaise with the key stakeholders on any marketing campaigns to increase brand awareness- Utilising data to identify growth spaces & implementing strategies to improve performance- Analyse performance across all channels, identify areas of improvement, and action any opportunities to drive growth and exceed the budget- Work cross-functionally: Collaboration with other departments to ensure that the e-commerce platform is fully integrated with other business systems and initiatives.