Steve Terry
Head of Delivery @Tialis Essential It
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WORK HISTORY
Head of Delivery @Tialis Essential It
Dartford, GB
Tialis have successfully delivered IT solutions to our customers for more than 25 years using our portfolio of managed IT services, all underpinned by our purpose-built device management facility and our highly skilled technicians. I am leading circa 210 talented technicians and support teams providing end client campus based and field services including, but not limited to, consultancy, project deployment, deskside & field break/fix, business operations support across the UK. We have circa 150+ security cleared engineers and support clients with enhanced security requirements like the nuclear industry and government departments including the DWP, MOD, MOJ, and Home Office.I also lead the Tialis Lifecycle Services located at our purpose-built device management facility in Dartford. My team deliver a highly efficient, flexible, and effective service offering to our clients where we can take full ownership of all their IT device management needs. From handling device management for your starters and leavers to delivering a fully autonomous laptop re-fresh deployment including the recycling of old equipment, no challenge is too big or too small! Check us out on and get in contact to talk to us about your needs and we can share our flexible and competitive solutions.
EDUCATION
St Edmunds RC
N/A, Maths English History Physics Geography Office Info Studies Media Studies Sociology Economics
SKILLS
ABOUT STEVE TERRY
Security cleared senior service manager with over 20 years’ experience providing IT services into various sectors specialising in Client relationship management at all stakeholder levels with full accountability for IT services delivered in partnership with systems integrators. Looking to join a fast moving, forward thinking organisation where I can utilise my experience and add value to the business’s strategic goals.Key Skills• Excellent communicator specialising in building trusted Client relationships with Customer first approach• Advocate for change, often leading transformation programs to modernise IT Managed Services and IT Service Management• Act as extension to Sales teams to develop and grow existing accounts either through cross or up selling products/services• Consistently trusted throughout my career with service delivery accountability for highest profile/value Client accounts• Full P&L accountability and governance experience for up to £40m cost centre\'s • Proven Leader managing team of service delivery managers and large technical teams• Strong matrix management ability, motivating teams outside my direct control to achieve desired outcomes for my Clients• Extensive experience reporting into c-level leadership teams and therefore closely aligned with strategic goals of the business• Lead by example to get the job done and work well under pressure with confidence and sound judgement to make critical decisions• Successfully overcomes technical and business challenges to achieve continued performance improvement through service transformation
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