Steve Stavnes
Senior Workforce Manger
- Role
- Workforce Manager at Zip Co
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Steve Stavnes
Highly effective Workforce Management leader with extensive Contact Center knowledge. Very passionate about WFM with the ability to drive EBITA by improving operational efficiency, process flows, and reducing costs; while maximizing the customer experience via improved forecasting, staffing, and service levels. Results orientated with a focus on teamwork that promotes innovation & strategic agility in order to meet company objectives.
Experience
Workforce Manager
Nov 2023 — Present · US
Education
St. Cloud State University
Bachelor of Science, Business Management; Travel and Tourism
Skills
- Inventory Management
- Inventory Control
- Contact Centers
- Call Centers
- Analytics
- E-Commerce
- Apparel
- Leadership
- Microsoft Office
- Assortment
- Workforce Management
- Forecasting
- Visual Merchandising
- Process Improvement
- Fashion
- Retail
- Management
- Team Building
- Powerpoint
- Microsoft Excel
- Microsoft Word
- Team Leadership
- Social Media
- Merchandising
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