Steve Splawn
Information Technology Service Management Manager @Premera Blue Cross
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WORK HISTORY
Information Technology Service Management Manager @Premera Blue Cross
Mountlake Terrace, WA, US
Responsible for making IT services valuable, observable and operate with reliability. Serve as a mentor for maturing Live Site Culture and practice with a dedicated focus on Service Improvement Plans and the customer and user experience. Provide ownership and accountability management in end-to-end IT service health, identify critical service offerings, and drive end-to-end improvement. Driving reduction in hardware and software spend while continuing to drive reduction in incident volume and time to restore.
EDUCATION
University of Maryland
Bachelor of Science (B.S.), Management Information Systems, General
SKILLS
ABOUT STEVE SPLAWN
Provide strategic and tactical direction of professional services for IT solutions and services, Management of IT Operations, Contracts, Vendor Management Processes, and budgets. Provide strategic and tactical direction to teams and strategic partners to create and operate IT services.
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