Steve Sofronas

About Steve Sofronas

I lead digital transformation that drives measurable business impact—building high-performing teams and scalable solutions that replace costly 1:1 support while improving customer outcomes and revenue growth.Currently serving 1,900+ school districts and 2.5 million+ English Learner students at Ellevation Education, I\'ve unified Partner Education and Digital Success functions to create a digital-first model that reduces operational costs, improves margins, and positions the organization for sustainable scale.What drives my work:Transformation Through Change: I\'ve successfully navigated complex organizational change while maintaining team engagement and service continuity. I unify siloed functions, eliminate bottlenecks, and build repeatable infrastructure that accelerates execution across Product, Marketing, Revenue, and Operations teams.Scalable Solutions That Drive Revenue: I pioneered digital tier programs achieving 1:100 support ratios, replacing bespoke workflows with automated lifecycle campaigns, in-app experiences, and self-service resources. These initiatives directly support adoption, retention, and profitability while freeing high-touch teams to focus on strategic accounts.Data-Driven Leadership: I translate digital initiatives into clear business narratives—connecting activities to outcomes like margin improvement, product adoption, and customer retention. I build measurement frameworks and analytics systems that demonstrate ROI and inform strategic decisions at the leadership level.Cross-Functional Influence: I embed digital strategies deeply into GTM processes, formalize intake workflows, and create systematic collaboration models that reduce friction and drive alignment. I\'m trusted to shape organizational direction and serve as a strategic voice for customer transformation.My career spans educator, professional development leader, and marketing director—giving me a unique ability to bridge learning, technology, and business strategy. I understand both the customer journey and the operational levers that drive sustainable growth.I\'m always interested in connecting with leaders passionate about customer success innovation, digital transformation, and building scalable operations that deliver measurable impact.

Experience

1. Director of Partner Education and Digital Success

   Ellevation Education

   Sep 2025 — Present · Boston, MA, US

   Leading and developing high-performing teams that build cross-functional programs replacing high-touch 1:1 support with scalable digital solutions. I drive digital transformation initiatives that advance both partner success and revenue goals, enabling our organization to serve 1,900+ school districts and 2.5 million+ English Learner students more efficiently while reducing operational costs and increasing profitability.

Education

• Salem State University

  Masters of Arts, Teaching Spanish

  2004 — 2006

• Harvard Graduate School of Education

  Master of Education (M.Ed.), Technology, Innovation, and Education

  2015 — 2016

• University of Massachusetts Amherst

  Bachelor of Arts, Spanish