Steve Sellin

About Steve Sellin

I help organizations unlock hidden revenue by turning customer experience into a…

Experience

1. Customer Experience Strategist Driving Revenue Growth & Retention Business Development Consultan

   Upwork

   Mar 2025 — Present

   Advise SMB leaders on how to transform customer experience into a measurable revenue driver by integrating sales, service, and growth strategy.Highlights:Designed CX-first frameworks that boosted loyalty, repeat business, and satisfaction scores.Guided executives in aligning sales + service into one loyalty engine, reducing churn and raising lifetime value.Delivered consulting grounded in 20+ years of frontline + ownership experience, making strategies practical and executable.Core Focus Areas: CX Strategy · Revenue Growth · Retention · Business Development · Consultative Selling

Education

• Kaplan College

  Technical Diploma, Medical Office Specialist

  2013 — 2014

• College of the Desert

  Business, Management, Marketing, and Related Support Services

  1990 — 1993

Skills

• Leadership
• Cash Handling Experience
• Always Willing to Learn
• Store Management
• Quick Thinker
• Microsoft Powerpoint
• Personal Branding
• Sales Management
• Retail
• Profit
• Decision-Making
• Inventory Management
• Marketing
• Shipping
• Global Supply Chain Management
• Microsoft Excel
• Document Management
• Problem Solving
• Microsoft Office 2013
• Operations Management
• Business Writing
• Market Analysis
• Retail Management
• Vendor Relations
• Data Analysis
• Management
• Leadership and Management
• Organizational Leadership
• International Shipping
• Logistics Management
• Global Logistics
• Communication
• Merchandising
• Profit & Loss Management
• Positive Team Player
• Strategic Planning
• Business Development
• Positive Can-Do Attitude
• Visual Merchandising
• Linkedin