Steve Sebestyen
Director, Account Management
- Role
- Director, Account Management at Cartus
- Location
- Brookfield, CT, US
- LinkedIn followers
- 500 followers
About Steve Sebestyen
Responsible for effectively managing the daily operation of the business unit ensuring customer and client needs are met in a timely efficient manner through delivery of high quality service. Drive client/Cartus philosophies, process improvements internally and externally. Responsible for developing and implementing account specific plans with strategies designed to meet or exceed client objectives. Provide expert counsel and collaborative support to managers regarding the International and Domestic Assignment Policy interpretation and execution. Serve as the central point of reference for local HR professionals on international and Domestic assignment issues • Accountable for financial results, profitability, and growth (P&L)• Partner with and maintain relationships with network members as a means to impact revenue and deliver service excellence.• Analyze existing client contracts to explore ways to expand scope of services.• Manage client implementations to make certain that services are implemented properly and scope creep does not erode margins.• Obtain ongoing support and buy in from multiple internal global stakeholders to insure client’s requirements are clearly understood and service levels and margins are met.• Negotiate contracts with existing clients and refine pricing as required to insure profitability and client retention, including delivery of RFP\'s• Create and deliver client presentations• Technology subject matter expert for internal trainings and prospective clients • Deliver client business reviews• Provide clients with strategic and consultative policy and benchmarking
Experience
Director, Account Management
Sep 1997 — Present
Education
Sacred Heart University
Bachelor of Arts (BA)
1994 — 1996
Skills
- Strategy
- Business Development
- Vendor Management
- Leadership
- Customer Satisfaction
- Training
- New Business Development
- Contract Negotiation
- Customer Retention
- Negotiation
- Customer Service
- Account Management
- Strategic Planning
- Management
- Process Improvement
- Sales
- Relocation
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