Steve Rudd
Technical Support and Field Service Operations Manager @JBT Marel
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WORK HISTORY
Technical Support and Field Service Operations Manager @JBT Marel
Colchester, GB
I lead daily service operations for End-of-Line products, managing service delivery, escalations, and performance within a high-demand environment. I partner with business leadership to align service strategy with commercial and operational goals. Additionally, I prioritize the engagement, development, and well-being of my team, ensuring they are empowered to perform at their best.Key Outcomes: Reduced service resolution times by 30 percent through workflow and process optimization. Doubled aftermarket revenue growth, exceeding company benchmarks. Increased operational efficiency, enabling greater coverage with a leaner team without compromising service quality. Led and developed a multi-skilled service team with strong engagement and retention. Acted as senior escalation owner for complex technical and commercial disputes.Key Responsibilities: Strategic Service Representation – Act as the service liaison at the Business Management level to align service objectives with company goals. Operational Leadership – Oversee day-to-day service operations, ensuring seamless execution and high service standards. Team Development & Engagement – Mentor, coach, and develop service personnel to build a high-performing, motivated team. Interdepartmental Collaboration – Strengthen cross-functional relationships to improve workflow efficiency and service integration. Escalation & Dispute Resolution – Manage complex service challenges, ensuring prompt and effective conflict resolution.
EDUCATION
Celemi
Finance for non financial managers
The Knowledge Academy
Kanban Practitioner
Vision2learn
IAO Level 2 certificate in principles of business and administration, Business
The Knowledge Academy
Scrum Master
ACAS Training
Managing performance and staff appraisals
Colchester institute
City and guilds 224 pt1 & 2, Electrical and Electronics Engineering
Suffolk University college
Btec national certificate (onc), Electrical and Electronics Engineering
Vision2learn
Lean Organisation Management Techniques (Level 2)
GoLeanSixSigma.com
Lean Six Sigma
SKILLS
ABOUT STEVE RUDD
Service Operations Manager with 14+ years in technical and service operations within engineering-led organizations. I lead global service teams, optimize end-to-end service processes, and deliver measurable improvements in efficiency, revenue, and customer satisfaction.Recent impact includes reducing resolution times by 30 percent, doubling aftermarket growth, and leading process improvements supporting 1300+ service employees globally. Lean Six Sigma Green Belt with strong experience in KPI management, escalation handling, and cross-functional leadership.I thrive in innovative, forward thinking and multi-cultural environments, always looking for new ways to enhance business performance. Let’s connect and explore how we can create impactful solutions together!
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