Steve Roche
Customer Account Manager @The Improveasy Group
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WORK HISTORY
Customer Account Manager @The Improveasy Group
Manchester, GB
Primary point of contact for ECO4 customers from initial enquiry through qualification, evidence collection, and survey booking, ensuring clear updates and smooth handovers- Assessed eligibility across funding routes, gathering and validating evidence to meet ECO4 requirements and minimise rework- Resolved queries and blockers quickly by coordinating with internal teams and third parties, maintaining a consistent customer experience throughout installation- Providing personalised support, addressing any concerns and simplifying complex information, ensuring high levels of customer satisfaction and trust throughout the installation process.
EDUCATION
St Johns Central College Cork
Software Engineering Level 5, Software Engineering
Galway-Mayo Institute of Technology
Bachelor's degree, Business Studies
ABOUT STEVE ROCHE
Experienced Account Manager & Sales Executive | Automotive, Energy & Digital Marketing | 7+ years driving customer growth
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