Steve Ricker
Project Program Manager | Customer Service & Operations Leader | Contact Center Performance Lead | Data Analytics & KPI Strategy | Team Development | Driving Operational Excellence
- Role
- Lead Project Program Mgmt at AT&T
- Location
- Kingsport, TN, US
- LinkedIn followers
- 500 followers
About Steve Ricker
Christ follower, husband, and father who believes leadership starts with integrity and service to others.Dynamic, energetic, data-driven leader focused on building confident teams and delivering results.I lead with a people-first mindset while using analytics and KPI insights to strengthen customer operations, contact center performance, and the overall customer experience.As a logical and disciplined project manager, I approach challenges with structure, practical thinking, and real-world experience—guiding initiatives from concept to completion and often delivering ahead of schedule.Passionate about developing people, building strong teams, and driving operational excellence.
Experience
Lead Project Program Mgmt
Mar 2026 — Present · Dallas, TX, US
Education
Virginia College
Business Administration and Management, General
2009 — 2010
Boise State University
Sociology
1999 — 2001
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