Steve Rescorla
Senior Manager @frog
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WORK HISTORY
Senior Manager @frog
Manchester, GB
Senior Manager within frog Customer Service Transformation, part of Capgemini Invent, leading a team of highly experienced Customer Service specialists. Particular focus and interest in CCaaS technology and Business Transformation- Debt Transformation Project Manager for a major UK Government department - Business & Requirements Lead for a major CCaaS Implementation for a major UK Government Department -Customer Service SME for a range of projects across public sector, Including healthcare, policing and UK civil service
ABOUT STEVE RESCORLA
A seasoned Customer Operations Leader with thirty years operational experience Helping our clients maximise the power of their Customer Engagement Centres and Technology, with a laser focus on Customers and EmployeesSignificant CX experience across Public Sector, Retail and Telecoms. Passionate about people leadership, coaching and development
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